在评估您从背景调查提供商那里获得的价值时，您需要关注的不仅仅是您获得的服务，以换取您的前期财务投资。事实上，大多数筛查公司都提供背景筛查的基本服务——刑事调查、记录搜索和验证，仅举几例。但是要知道您是否获得了真正的价值，您需要超越这些基本服务。
您真正想知道的是您的招聘流程和组织如何从使用特定的背景调查提供商中受益。例如，供应商是否有内部流程来帮助您运营更高效和合规的招聘流程？
通过查看从质量到合规性和技术的几个关键变量，您可以了解出色的背景筛选合作伙伴的投资回报 (ROI) 和价值。
您应该从背景调查提供商那里获得什么投资回报率
从表面上看，许多背景调查提供者可能看起来非常相似。根据 Gartner 的研究，大多数 B2B 买家在单独查看他们的网站时 很难看出一家供应商与另一家供应商之间的差异。
但是，供应商确实有很大差异。通过查看以下因素，您可以确定背景调查提供商是否可以提供强大的投资回报率并满足您对效率、质量、准确性和合规性的期望。
1. 风险管理支持更好的招聘决策
根据2021 年雇主调查，保护员工和客户是组织进行背景调查的首要原因之一。背景调查通过提供候选人的犯罪、教育和就业历史的完整和准确的视图，帮助您做出更好的招聘决定。
当您的提供商拥有帮助您管理招聘风险的流程时，您就可以在您筛选和雇用的员工的整个生命周期中获得长期价值。与致力于帮助您应对各种招聘和就业风险的供应商合作还可以带来以下好处：
确保新员工符合为您的行业设定的就业资格和认证标准
避免雇用可能伤害其他员工、患者、客户或访客的个人
2. 专业性、合规性和质量的高标准
每个提供者都有不同的程序来收集和报告候选人背景数据，最终使得区分两个或多个提供者变得更加困难。但是，区分根据最高行业标准进行背景调查的提供者和可能不进行背景调查的提供者的一种好方法是寻求专业背景审查协会 (PBSA) 的认证。
获得 PBSA 认证的背景筛查公司已通过对质量的承诺以及为客户提供最高水平的服务和筛查准确性的审查。为了保持认证，每个供应商都必须满足以下领域的严格要求，最终为您的组织带来更大的价值：
信息安全
法律与合规
客户教育
研究人员和数据标准
验证服务标准
商业惯例
3. 遵守影响招聘过程的法律
所有背景调查提供者都必须遵守公平信用报告法 (FCRA)规定的背景调查要求。经验丰富的供应商应该对 FCRA 要求有深入的了解，并且还应该有适当的流程来帮助您避免与不合规相关的代价高昂的处罚和诉讼。此外，您的背景调查提供商还应帮助您遵守其他法律，例如：
重要的是要注意：保持您的招聘流程合规不仅仅是满足现有法律的要求。您还应该期望您的背景调查提供者帮助您及时了解可能影响您雇用方式的法律和合规环境的变化，包括与大流行相关的法庭延误和影响法庭搜查的新法律。
4. 针对您所在行业的见解和指导
当您在医疗保健或金融服务等受监管行业运营组织时，您可以从与在您所在行业具有经验的供应商合作中获得巨大价值。例如，经验丰富的提供商可以帮助您遵守医疗保健的排除和禁止筛选要求，以及金融服务公司遵守金融业监管局 (FINRA)的规定。
5. 高接触客户服务
当您需要快速回答问题或筛选技术定制时，您的背景调查公司必须提供帮助，而不会在您的招聘活动中造成不必要的延误。因此，您应该与为您提供最佳客户服务的供应商合作——响应您的需求并主动提出建议以改进您的招聘流程。
有了这种提供商，您可以获得以下支持和服务：
专门的分析师，从头到尾管理背景筛选案例，并审查和分析背景数据的准确性和完整性
专门的客户经理，可以帮助添加服务并在需要时启动帐户级别的调整
季度业务审查，以帮助您确定改进机会以及将最佳实践纳入您的筛选计划的方法
6. 满足您独特需求的广泛服务
任何筛查提供商都可以提供标准的“一揽子”筛查服务，但为您的组织提供持久价值的提供商会努力了解您的需求、痛点和潜在风险，而不是试图将您的组织引入一揽子计划。通过首先了解您的需求，提供商能够更好地提供对您的组织最有意义的服务。
与其提供包含您的组织可能不需要或不想要的服务的价值捆绑包，您应该期望您的提供商通过满足您在短期和长期内独特的招聘和筛选需求的服务来提供价值。
[INFOGRAPHIC] 比较背景筛查服务提供商时要考虑的关键因素 »
7. 集成良好的技术
背景调查技术使请求背景调查以及审查和存储结果的流程自动化。结合背景筛选人员的判断和分析，它还可以提供洞察力，帮助您做出更好的招聘决策，并在合规风险出现时对其进行管理。
为了更好地管理招聘风险并消除手动流程，请寻找具有集成背景筛选技术的背景调查提供商。当您的筛选技术与您现有的申请人跟踪系统无缝集成时，您可以执行以下操作：
更好地了解何时需要进行背景调查
了解候选人在筛选过程中的位置
获取有关需要您注意的背景调查结果的通知。
8. 更好的候选人体验
您的背景调查合作伙伴应帮助您确保候选人拥有高效的背景调查流程所需的信息和资源。通过协助进行符合 FCRA 的披露和授权、不利行动和无纸化筛选等流程，优秀的提供商可以保持筛选流程的顺利进行。因此，您可以提供积极的候选人体验，并避免失去可能对筛选过程感到沮丧的候选人。
9. 行业领先的周转时间
与许多其他业务领域一样，时间通常就是金钱。但是，如果您的背景调查提供商优先考虑周转时间而不是质量和准确性，那么您的组织就无法获得您可能支付的价值和投资回报率。相反，您应该期望出色的周转时间与质量保证控制相结合，以帮助每次都提供高质量的背景调查结果。
10. 定制以满足您的需求
对于不同角色和位置所需的背景调查类型，每个组织都有不同的需求。例如，您可能需要对处理金钱的个人进行就业信用检查，并对安全敏感职位的个人进行药物筛查。此外，您可能需要技术定制来帮助您在不同地点操作招聘流程。
您的背景调查合作伙伴应该有能力提供定制的解决方案，以满足您在所有角色、地点和招聘流程中的需求，使您能够在业务的各个领域成功招聘。
What you really want to know is how your hiring process and organization benefits from using a specific background check provider. For instance, does the provider have internal processes to help you operate a more efficient and compliant hiring process?
By looking at several key variables, from quality to compliance and technology, you can understand the return on investment (ROI) and value of a great background screening partner.
What ROI Should You Expect from Your Background Check Provider
On the surface, many background check providers may seem very similar. According to Gartner research, most B2B buyers struggle to see the difference between one supplier and another when looking at their websites alone.
However, providers do vary greatly. By reviewing the below factors, you can determine if a background check provider can deliver a strong ROI and meet your expectations for efficiency, quality, accuracy, and compliance.
1. Risk Management Support for Better Hiring Decisions
According to a 2021 employer survey, protecting employees and customers is one of the top reasons organizations conduct background checks. Background checks help you make better hiring decisions by providing a complete and accurate view of a candidate’s criminal, educational, and employment history.
When your provider has the processes to help you manage hiring risk, you derive long-term value over the life of the employees you screen and hire. Working with a provider committed to helping you navigate a variety of hiring and employment risks also delivers the following benefits:
The assurance of having new hires who meet employment eligibility and credentialing standards set for your industry
Avoiding the hire of individuals who could potentially harm other employees, patients, customers, or visitors
2. High Standards for Professionalism, Compliance, and Quality
Each provider has different procedures for collecting and reporting candidate background data, ultimately making it more difficult to distinguish between two or more providers. However, one great way to distinguish between providers who conduct background checks according to the highest industry standards and those who may not, is to look for accreditation by the Professional Background Screening Association (PBSA).
Background screening companies with PBSA accreditation have been vetted for their commitment to quality and offering customers the highest levels of service and accuracy in screening. To maintain accreditation, each provider must meet stringent requirements across the following areas, ultimately resulting in greater value for your organization:
Information security
Legal and compliance
Client education
Researcher and data standards
Verification services standards
Business practices
3. Compliance with Laws Affecting the Hiring Process
All background check providers must comply with the background check requirements set by the Fair Credit Reporting Act (FCRA). An experienced provider should be deeply knowledgeable about FCRA requirements and should also have the processes in place to help you avoid costly penalties and lawsuits associated with noncompliance. In addition, your background check provider should also help you stay in compliance with other laws, such as:
It’s important to note: Keeping your hiring process in compliance isn’t just about meeting the requirements of existing laws. You should also expect your background check provider to help you stay abreast of changes on the legal and compliance landscape which could affect the way you hire, including pandemic-related court delays and new laws affecting court searches.
4. Insights and Guidance Specific to Your Industry
When you operate an organization in a regulated industry such as healthcare or financial services, you can derive tremendous value from working with a provider with experience in your industry. For example, an experienced provider can help you stay in compliance with exclusion and debarment screening requirements for healthcare, as well as compliance with the Financial Industry Regulatory Authority (FINRA) for financial services firms.
5. High-Touch Customer Service
When you need quick answers to questions or a screening technology customization, your background check company must be there to help without causing unnecessary delays in your hiring activities. Therefore, you should work with a provider who offers you the best customer service—responsive to your needs and proactive in making suggestions to improve your hiring process.
With this kind of provider, you can expect the following support and services:
A dedicated analyst who manages background screening cases from beginning to end, and who reviews and analyzes background data for accuracy and completeness
A dedicated account manager who can help with adding services and kickstarting account-level adjustments where needed
Quarterly business reviews to help you identify opportunities for improvements and ways to incorporate best practices into your screening program
6. Breadth of Services to Meet Your Unique Needs
Any screening provider can offer a standard “package” of screening services, But a provider offering lasting value to your organization works to understand your needs, pain points, and potential risks without trying to direct your organization into a package. By understanding your needs first, the provider is better able to offer the services that make the most sense for your organization.
Instead of offering a value bundle filled with services your organization may not need or want, you should expect your provider to deliver value through services that address your unique hiring and screening needs in the short and long term.
[INFOGRAPHIC] Key factors to consider when comparing background screening service providers »
7. Well-Integrated Technology
Background check technology automates processes for requesting background checks and reviewing and storing results. When combined with the judgment and analysis of background screeners, it can also deliver insights to help you make better hiring decisions and manage compliance risks as they emerge.
To better manage hiring risks and eliminate manual processes, look for a background check provider with integrated background screening technology. When your screening technology seamlessly integrates with your existing applicant tracking systems, you can do the following:
Stay better informed about when background checks need to happen
Know where candidates are in the screening process
Get notified about background check results requiring your attention.
8. A Better Candidate Experience
Your background check partner should help you make sure candidates have the information and resources they need for an efficient background check process. By assisting with processes such as FCRA-compliant disclosure and authorization, adverse action, and paperless screening, a great provider can keep the screening process moving. As a result, you can offer a positive candidate experience and avoid losing candidates who could become frustrated with the screening process.
9. Industry-Leading Turnaround Times
As in many other areas of business, time is often money. But if your background check provider prioritizes turnaround time over quality and accuracy, your organization is not getting the value and ROI you may be paying for. Instead, you should expect great turnaround times combined with quality assurance controls to help deliver quality background check results, every time.
10. Customization to Meet Your Needs
Every organization has different needs regarding the type of background checks required for different roles and locations. For example, you may require employment credit checks for individuals in roles handling money, and drug screening for individuals in safety-sensitive positions. Additionally, you may require technology customizations to help you operate hiring processes across different locations.
Your background check partner should have the capability to offer customized solutions to meet your needs across all roles, locations, and hiring processes, enabling you to hire successfully across every area of your business.
